Business Development Workshop - April

Thursday 18 April 
Topic – Customer Experience - Your Key to a Successful Business


Presenter – Janine Linklater – Southern Region Business Enterprise Centre (SRBEC)

In this interactive and hands-on workshop, Janine Linklater will demonstrate what youcan do to successfully build your loyal customer base and keep them coming back for more.

 Participants will learn:

 • The difference between Customer Service and Customer Experience

• How to deliver a customer experience that will enhance your business and increase your sales

• How to develop your own Competitive Advantage

 Throughout the session you will:

 • Discover the six most common customer expectations of any business and explore how to incorporate them into your own.

• Understand the value of a customer-focused business

• Create your own Customer Experience Strategy that will meet or exceed your customer’s expectations   

Date:    Thursday 18 April 2019
Time:    9:30am - 12:30pm
Venue:  Shellharbour Civic Centre Auditorium, 76 Cygnet Avenue, Shellharbour City Centre.
Cost:     Free

There are limited places for this workshop - Bookings are essential!!

Click hereto register.